- MOOC coordinators Manuel Gértrudix Barrio & Rubén Arcos Martín
- Content written by Irena Chiru
- Multimedia design by Alejandro Carbonell Alcocer
- Visual Identity by Juan Romero Luis
While everybody hopes to never experience a crisis situation in their business, it’s important to be prepared. And while managing a crisis isn’t simple, there are some key elements that we all need to understand when forming and communicating a response.
Methodology and Resources
- Adapted from Jill Schiefelbein, Dynamic Communication, 2017